Specializing in the relief of head, neck, and back pain.

    Specializing in the relief of head, neck, and back pain.

Policies

Please fill out the New Client Intake Form that will be emailed to you after booking your appointment at least 2 hours in advance of your session. 


Cancellation Policy:

Sometimes things happen and you have to cancel or reschedule your appointment and that's OK. There is no fee if notification is given at least 24 hours prior to your appointment.


Arriving Late:

Out of respect and consideration of my time and other clients, please plan to be on time. Arrive 10-15 minutes early for any appointment in order to get the full time scheduled. If you arrive right on time or late, I can only give you whatever time remains of your appointment and you will be responsible to pay the full length of the session you requested.


*This time is scheduled just for you and only you which is why I require a credit card on file or prepayment to reserve and guarantee your appointment. However, it WILL NOT be charged unless you do not adhere to the Cancellation/No- Show policy.


If you do not wish to save a credit card number on file, no problem! You can prepay your service online with an eGift Card here on my website. Cancellation/No-Show policy will still apply.


Notification that is given less than 24 hours prior to the appointment time will result in a 100% charge of the reserved service amount.


Failure to arrive for your appointment will result in a 100% charge of the reserved service amount.



Conduct Policy:

You further understand that massage or bodywork should not be construed as a substitute for medical examination, diagnosis, or treatment and that you should see a physician, chiropractor, or other qualified medical specialist for any mental or physical ailment of which you are aware.


You understand that massage/bodywork practitioners are not qualified to perform spinal or skeletal adjustments, diagnose, prescribe, or treat any physical or mental illness, and that nothing said in the course of the session given should be construed as such.


Because massage/bodywork should not be performed under certain medical conditions, you will need to state all your known medical conditions and answer all questions honestly in the New Client Intake forms that will be emailed to you prior to your appointment.


You agree to keep the practitioner updated as to any changes in your medical profile and understand that there shall be no liability on the practitioner’s part should you fail to do so.


You also understand that any illicit or sexually suggestive remarks or advances made by you will result in immediate termination of the session, and you will be liable for the full payment of the scheduled appointment.



Minor Policy:

Minors are permitted to receive massage in the practice.

.

Parent or legal guardian must be present in helping complete the Health

History Form for the minor, along with consent for the massage therapy

session.


Minors (all clients under the age of 18 – unless otherwise

emancipated) can only receive massage with written parental/legal

guardian consent.


In collaboration with the consenting adult and child, the massage

therapist will assist in establishing goals for the session(s).


For clients age 17 and under, the parent/guardian must always be

present in the treatment room.


Appropriate draping will be used at all times during the massage,

only areas being massaged are uncovered.



It is my commitment to help you get what you came for.


Your comfort and satisfaction is my TOP priority!


If you have any questions, please let me know. I look forward to meeting you!

New Mexico Therapeutic Massage

You deserve to live pain-free!

1005 21st Street SE 

Suite 5

Rio Rancho, NM 87124

Phone:

(505) 510-2270

Email:

cdonovan@newmexicotherapeuticmassage.com


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